You must make a request for care via the Care Partner’s (TelaDoc) call centre (+36 1 998 0512), between 8 a.m. and 8 p.m. on working days. Without this, you cannot visit the doctor.
If the doctor you were sent to by TelaDoc prescribes medicines, dressings or temporary medical equipment, be sure to ask for an invoice (“számla”) for your own name at the pharmacy when you buy them! Be sure to submit the ORIGINAL invoice AND copies of your medical documents to CIG Pannónia within 15 days and you can get a partial refund. You need to send the documents by post to: 1476 Budapest, Pf.: 325. Please read the “Appointment booking & information extract” (click here) in the DOCUMENTS section for a complete overview about this topic.
In case of emergency:
In case you need to be taken to the hospital (emergency care), be sure to contact TelaDoc call centre (+36 1 998 0512) within 5 days! In case there were no medical procedures that are excluded from your insurance, you can get a 100% refund.
Be sure to ask for an invoice (“számla”) for CIG Pannónia’s name (CIG Pannónia Életbiztosító Nyrt) and address (1097 Budapest, Könyves Kálmán krt. 11/B) at the hospital! Then submit a copy of your medical documents and the ORIGINAL invoice to the address of CIG Pannónia: 1476 Budapest, pf. 325 within 15 days!